Cancellation Policy

We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, please review our return and refund policy below.

1. Return Eligibility

We accept returns under the following conditions:

• • Items must be returned within 3 days of delivery.
  • Items must be unused, unwashed, and in original packaging with all tags attached.
  • Proof of purchase (e.g., order number or receipt) must be provided.

2. Non-Returnable Items

Certain products are not eligible for return, including:

• Intimate apparel
• Personal hygiene products
• Clearance or final sale items
• Custom or personalized products
• Toys or clothing showing signs of use, damage, or tampering.

3. Refunds

Once your return is received and inspected, we will:

• Notify you via email about the approval or rejection of your refund.
• If approved, your refund will be processed to your original payment method within [5–10 business days].
  
  NOTES: Shipping costs are non-refundable, unless the return is due to a mistake on our part (e.g., wrong or damaged item).

4. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, email us at dhiviksha.2023@gmail.com with your order details and a photo of the issue.

5. Return Shipping

You are responsible for the cost of return shipping.

We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

Return Address:
34/39-A, S.V Colony Extension, 2nd Street, P.N Road, Tiruppur – 641 601

6. Cancellations

If you need to cancel your order, please contact us within [2 hours] of placing it. After that window, your order may already be processed or shipped.

7. Late or Missing Refunds

If you haven’t received a refund yet:

Double-check your bank account or credit card.

Contact your bank or credit card company — it may take some time before your refund is officially posted.

If you’ve done all of this and still haven’t received your refund, contact us at dhiviksha.2023@gmail.com.

8. Contact Us

If you have any questions or requests regarding this Privacy Policy, please contact us:

📧 Email: dhiviksha.2023@gmail.com
📍 Address: 34/39-A, S.V Colony Extension, 2nd Street, P.N Road, Tiruppur – 641 601